Emergency · Store Rescue
Store down? Start here.
Checkout failing, site offline, or you just found out you’ve been compromised. First we stabilize. Then we explain. Then, if you want, we can talk about what’s next.
Fastest path
717-431-3330Plain number, no phone tree, real people. Reach us during business hours. Or:
How rescue works
-
Stabilize
Get the store transacting. Nothing else matters yet.
-
Diagnose
What broke, why, and what it exposed.
-
Report
A plain-English incident writeup you can hand to your CEO or your bank.
While your store is down, we will not pitch you a retainer, a rebuild, or a migration. You’ll get engineers, a fixed point of contact, and hourly billing $195/hr with a running total you can see.
When the fire is out, if you want to talk about making sure it doesn’t happen again, we’re here. If not, you get the writeup and we part ways.
Who answers: The same people who maintain payment modules processing $4.5B+/yr. We know what a down checkout costs per minute.
Recent rescues
diagnosis: international DDOS attack against layered navigation pages
solution: site fully back online within 2 hours of triage
diagnosis: analyzer mapping mismatch
solution: indexes rebuilt, monitoring added
diagnosis: further fraud protection needed
solution: blocked + cleaned same day
Questions under stress
How fast do you respond?
What platforms do you cover?
Do we need to be a client?
After the fire: most rescues trace to deferred patching or an absent maintainer. That’s the problem active management exists to solve. Managed Magento →