Flagship · Long-term stewardship

Long-term, active management for open-source Magento stores.

A retainer with a senior team that treats your store like infrastructure: patched on schedule, monitored, upgraded before deadlines, and answered by a senior engineer when something breaks.

Start with an audit Plans & pricing

Q4 availability: 3 of 3 onboarding slots open

We onboard a fixed number of new engagements per quarter, so every store gets enough senior attention from day one.

What’s included: every plan

This is how we work, not an upsell tier.

  • Security patching within 2 business days of release
  • Direct line to a senior engineer, business hours
  • Proactive monitoring & upgrade planning
  • Quarterly business reviews with a real agenda, not a slide ritual
  • Direct access to the people who wrote payment code processing $4.5B+/yr

Plans

Three tiers. Same care, different scale.

Covered

$2,700/moScoped monthly block, patch SLA, ticketed support.

Reserved

$4,950/moLarger block, reserved capacity, quarterly review cadence.

Partner

$9,000/moDedicated capacity, emergency hours, named engineer.

Full comparison & public pricing →

Sample deliverables

See exactly what you get.

A redacted sample monthly report. No email required.

Sample site audit (PDF)

How an engagement starts

  1. Codebase audit

    We read your codebase before touching it. Extension risk, patch status, customization debt.

  2. Stabilization backlog

    The prioritized list of what actually needs fixing, with your input and consent.

  3. Cadence

    Patching, monitoring, planned work, QBRs. The routine that keeps your business humming.

What an engagement actually looks like →

From real work · Engineering Notes

2026-09-28 Free gifts, quantity squared: when three correct modules disagree promotions checkout hyva mage-os 2026-09-22 Upgrading to 2.4.9: the breakage is in the dependencies mage-os upgrades maintenance

All Engineering Notes →

Questions we actually get

Do you outsource any of this?
No. 100% in-house engineers. Client work never leaves our team.
What happens in an emergency?
A senior engineer answers. See Store Rescue and security patching for how we handle emergencies and critical patches.
Do we have to be an existing client to call you when the store is down?
No. Store Rescue exists for exactly that.
Minimum term?
Our minimum retainer is 15 hours per month. We find smaller amounts don't give us time to do your site justice. All our retainers are month-to-month. If it doesn't work out, you just need to tell us. We're not going to hold you hostage.
The filter

Active management is best for merchants that plan to be on the platform long-term. If you’re leaving, we’d rather help you leave well. Is Magento right for you? →

Start with an audit.

Get in touch