MAGENTO

SUPPORT

 

Our team of trained and certified Magento Developers have first-hand experience providing companies of all sizes with expert support, delivering the results and peace of mind you need.

 

 

ParadoxLabs, a Bronze Adobe Solution Partner, understands that your website isn’t just a big financial investment, it’s your livelihood and plays a critical role in the responsibility of providing for all of your employees.

 

Like any responsibility, you know that your website needs to be serviced to operate smoothly and maintain its value. But you have meetings and appointments to keep, emails to send and calls to make, and projects that require your attention to stay on track.

 

ParadoxLabs’ managed Magento Open Source and Adobe Commerce support services can help.

 

Our team of trained and certified Magento Developers have first-hand experience providing companies of all sizes with expert support, delivering the results and peace of mind you need to sleep at night.

 

ParadoxLabs’ managed Magento Open Source and Adobe Commerce support gives back the opportunity to focus on the things that matter most to you.

 

Managed Magento Open Source and Adobe Commerce support agreements begin with:

  • Website Code Audit
  • Code Repository
  • Production Deployment
  • Development Site*

 

Agreement customers enjoy these benefits:

  • Magento-certified developer support
  • Dedicated account manager
  • Google-certified analyst reporting
  • Priority queue response
  • Magento Open Source and Adobe Commerce patches/updates
  • Quarterly reviews with actionable insights

 

Magento Support Tasks can include

Site Monitoring

If your site isn’t up, your bottom line is down. With ParadoxLabs’ Magento Open Source and Adobe Commerce site monitoring, you can relax knowing your site is in the hands of professionals and will experience as little downtime as possible.

Help Desk Support

From 8:00am to 5:00pm EDT, we’re just a phone call or email away to answer questions or create a ticket. For the rest of the time, you can access the help desk 24/7 at support.paradoxlabs.com.

Site Maintenance

An eCommerce website has a ton of moving parts and sometimes those parts don’t work the way they should. We’ll be here to fix the problems and get everything up and running again.

Updates

There will always be updates and new releases of Magento Open Source and Adobe Commerce, or for any and all software you use. We will be there to upgrade it and make sure everything is integrated and functioning as it should.

Code Audit

This comprehensive site audit, performed by a Magento-certified developer, evaluates your current code for security, health, and performance. We provide recommendations that we can implement for you, or you can give them to your in-house staff.

Backups

Things happen – sites can crash, they can be hacked, and they can cause problems. Having a recent backup means you can easily return to the last correct version of your site.

Recommendations

We’ll keep you up to speed and let you know if there is anything on your site that could be improved, from a piece of code to a better extension, to a new integration.

Priority Response

You know the ins and outs of your business better than anyone. When you report an issue to us, you can set the priority as low, medium, high, or urgent, all without incurring any extra cost.

Promo Support

As you plan promotional offers and discounts, we will make sure the transactions run smoothly for you and your customers.

Development

If you have a custom project or want some development work on your site, no problem. You decide how to use your hours, so why not benefit from our talented developer team?

Extensions

We will install any extensions you purchase, even if they are not ours. We will make sure they are set up properly and work correctly with the other parts of your site.

Training

Whether you’re new to Magento or want to take a bigger role in managing your site, we will train you and your team on the topic of your choosing.

 

Magento Support Tasks can include:

 

Site Monitoring

If your site isn’t up, your bottom line is down. With ParadoxLabs’ Magento Open Source and Adobe Commerce site monitoring, you can relax knowing your site is in the hands of professionals and will experience as little downtime as possible.

 

Help Desk Support

From 8:00am to 5:00pm EDT, we’re just a phone call or email away to answer questions or create a ticket. For the rest of the time, you can access the help desk 24/7 at support.paradoxlabs.com.

 

Site Maintenance

An eCommerce website has a ton of moving parts and sometimes those parts don’t work the way they should. We’ll be here to fix the problems and get everything up and running again.

 

Updates

There will always be updates and new releases of Magento Open Source and Adobe Commerce, or for any and all software you use. We will be there to upgrade it and make sure everything is integrated and functioning as it should.

 

Code Audit

This comprehensive site audit, performed by a Magento-certified developer, evaluates your current code for security, health, and performance. We provide recommendations that we can implement for you, or you can give them to your in-house staff.

 

Backups

Things happen – sites can crash, they can be hacked, and they can cause problems. Having a recent backup means you can easily return to the last correct version of your site.

 

Recommendations

We’ll keep you up to speed and let you know if there is anything on your site that could be improved, from a piece of code to a better extension, to a new integration.

 

Priority Response

You know the ins and outs of your business better than anyone. When you report an issue to us, you can set the priority as low, medium, high, or urgent, all without incurring any extra cost.

 

Promo Support

As you plan promotional offers and discounts, we will make sure the transactions run smoothly for you and your customers.

 

Development

If you have a custom project or want some development work on your site, no problem. You decide how to use your hours, so why not benefit from our talented developer team?

 

Extensions

We will install any extensions you purchase, even if they are not ours. We will make sure they are set up properly and work correctly with the other parts of your site.

 

Training

Whether you’re new to Magento or want to take a bigger role in managing your site, we will train you and your team on the topic of your choosing.

 

Interested in ParadoxLabs Magento Commerce Support?